Health Canada stipulates that any lot-controlled product must be able to be recalled in the event of sickness or the death of a person or animal. That means that every single item of the suspect lot has to be tracked down, isolated, and returned to the warehouse.
Our IBIS system can run a recall report in seconds, identifying what remains in stock and what products were shipped to which customers (name, address, phone number) and when. The report is then sent to you so you can contact your customers and arrange for the product’s return. We do our best to make recalling product easy and efficient, and trust us—if you think this is stressful, you don’t want to know what being unable to recall a problematic batch feels like!